Policies & Procedures

The following policies shall govern the administration of all courses offered by Powerhouse Real Estate School. No oral or written representation by any registrar or instructor shall supersede the written policies of Powerhouse Real Estate School.

Tuition, Refund, And Cancellation Policy

Livestream And Classroom Courses:

Students may request a refund within 24 hours from the first class of a Livestream or Classroom course to receive a refund*. Students can swap to a self-paced online course if they no longer qualify for a refund. Livestream and Classroom students who do not attend their scheduled class will not qualify for a refund. If a course is completed, it does not qualify for a refund. If the student purchased a membership or package and completed at least one for-credit course, a refund is no longer available for the entire membership or package. *Physical textbooks, manuals, and shipping are non-refundable.

Online Courses:

Starting from the date of purchase, students have 30 days to request a refund*. If a course is completed, it does not qualify for a refund. If the student purchased a membership or package and completed at least one for-credit course, a refund is no longer available for the entire membership or package. *Physical textbooks, manuals, and shipping are non-refundable.

Transfers:

Students who enroll in online courses may have the opportunity to audit or review in-person classroom courses, subject to availability. Students should call the Gold Coast office to ensure space is available before attempting to audit a course. Students who wish to transfer to the classroom course will be able to do so upon paying a $50 transfer fee plus the difference between the classroom and online course tuition. Students transferring from a classroom course to an online course can do so upon paying a transfer fee. This fee may vary depending upon the course. All transfers must be approved by the school Administrator or Director. Classroom and online courses are different courses. Time spent in each cannot be transferred or interchanged. Any course materials will be shipped within 7 days of registration. Additional charges for shipping may apply to any materials being shipped outside of the Continental United States.

All Modalities:

  • If a course is completed, it does not qualify for a refund.

  • If the student purchased a membership or package and completed at least one for-credit

    course, a refund is no longer available for the entire membership or package.

  • Physical textbooks, manuals, and shipping are non-refundable.

  • A check returned by students’ bank for any reason, will incur a service charge.

Bookstore Items:

No returns or refunds on bookstore purchases including: books, videos, cd’s, dvd’s, calculators, flashcards, etc. All sales are final. If an item is defective we will gladly exchange it for a new one of the same version within ten (10) days of purchase date.

General Policies

Study Buddy Program:

A 10% study buddy program discount will apply for any group of two or more students that register at the same time for the same pre-license class. Both students must be pre – registered and tuition must be paid in full at least 24 hours prior to the start of class. No retroactive discounts will be given, and no study buddy discounts will be honored on the start date of the class. Can not be combined with any other discount or promotion.

Coupons, Discounts, Etc:

Any student registering with a referral card or discount coupon must be pre-registered and paid in full at least 24 hours prior to the start of the class to receive the discount. The card must be presented during the initial registration. No retroactive discounts will be given, and no discounts will be honored on the start date of the class. Gold Coast does not accept or honor coupons or discount codes that are not specifically authorized and published by Gold Coast (ie: online coupon sites). Can not be combined with any other discount or promotion.

Transfer Policy:

Students cannot arbitrarily switch back and forth between schools, classes, or crams without the prior written authorization from the Director or Administrator. Instructors cannot authorize transfers. Students who switch schools for crams, classes, or exams without prior written authorization may find themselves bumped from class as seating priority is given to those who attended class at each location. Students switching from one program to another (ie: online to class, or English to Spanish) may be charged a transfer fee if the transfer is permitted.

NSF Check Charges:

An NSF fee of $30 shall be charged for all returned checks. The student is responsible for all payments, regardless of who pays for the class (ie: company or relative).

Tuition Fees:

Tuition covers class fees and one set of materials (if included in tuition). Tuition must be paid in full prior to the start of any class. Certain classes (ie: contractor, etc.) may require additional materials that are not included in the c ourse tuition. Please check with staff regarding what is or is not included with each class.

Tuition is valid for the specific program the student signed up for, and for a specific time period. Gold Coast will consider transferring tuition to another program, provided the request would meet refund guidelines. Students who do not complete courses within the allotted time will be required to pay the current tuition, minus a prior student discount to continue. The following are the time-frames that tuition is valid:

  • Real Estate Sales and Broker Pre-license classroom courses: 2 years

  • Real Estate Sales and Broker pre-license online courses: 1 year

  • Contractor continuing education online courses: 1 year

  • Contractor cram course: the course that the student signed up for

  • All other courses: 1 year

Material Updates:

From time to time course materials will be updated and changed. For courses that include materials, Gold Coast will provide the student with one set of materials. If the materials are later updated or revised, it is the student’s responsibility to pay for upgraded materials.

Deposits:

Partial deposits will be honored for one year from the date the deposit was made. During the one year period deposits may only be transferred to another student or another class provided the student has not attended any class sessions and provided that Gold Coast is notified in writing as to the student’s intentions. Gold Coast has the sole right and discretion to approve or disapprove of any deposit transfer.

Repeats/Retakes: (Real Estate And Appraisal Students Only)

FREC and FREAB rules dictate that students who fail a class exam must wait at least 30 days before retaking the exam. If a student wants to test prior to the 30 days, he or she must repeat the entire course before being eligible to retest. If a student fails the retake exam, he or she must repeat the entire course before being eligible to retest. Retake students will have priority over review students if classes are full.

Review Students:

Review students are students who have passed the end of course exam, but wish to further review prior to the state exam. Three rules apply for review students. 1) Review students are asked to register with the office. 2) All review is on a space available basis. New students and retake students will have priority over review students. 3) Review students are asked not to participate in classroom discussions.

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